D9999 believes gaming should be fun, not stressful. Our Responsible Gaming policy helps you enjoy yourself within safe boundaries. Know your limits, set them, and stay well.
Responsible Gaming on d9999 means enjoying gaming while staying fully in control. Gaming should be a form of entertainment — not a source of income or a way to solve problems. d9999 always wants every player to have fun within their own means.
Online gaming is growing fast in Bangladesh, but it comes with real risks — many players end up spending far more time and money than they intended. d9999's Responsible Gaming policy is designed to protect you from those risks. We're committed to keeping our platform safe and enjoyable for everyone.
The foundation of responsible gaming is knowing yourself, understanding your limits, and sticking to them. d9999 provides the tools and information to support you at every step. Remember — gaming is always a choice, never an obligation.
People often do not realize their gaming habits are becoming a problem. d9999 wants you to recognize these signs yourself and take action in time. If any of the following apply to you, it may be time to seek professional help.
D9999 gives you full control over your own gaming experience. Our platform offers a range of limit-setting tools to help you maintain responsible gaming habits. These limits can be activated at any time, and to make changes, simply contact our support team.
Set a maximum daily, weekly, or monthly deposit amount in BDT. Once set, it cannot be increased before the designated period ends.
Set a daily gaming time limit in advance. When your time is up, the system will automatically send you an alert.
Set a maximum amount in BDT you can wager within a set period.
Decide in advance the maximum amount in BDT you are prepared to lose within a given period, and never go beyond that.
Take a temporary break of anywhere from 24 hours to 30 days. You won't be able to log in to your account during this period.
Option to close your account long-term, from 6 months up to permanently.
Self-exclusion is d9999's most powerful responsible gaming tool. If you feel that gaming is becoming harmful, self-exclusion gives you complete protection. Once activated, it cannot be lifted before the chosen period ends.
Submit a self-exclusion request to the d9999 support team via email or live chat. You are not required to give a reason — we will help you, no questions asked.
Choose from 6 months, 1 year, 5 years, or permanent — whatever suits your needs. Permanent exclusion cannot be reversed.
Your identity will be verified for security purposes to prevent third parties from excluding your account.
Self-exclusion takes full effect within 48 hours of confirmation. During this period, all promotional communications from d9999 will stop.
Any remaining balance in your account after self-exclusion will be refunded to your registered payment method.
D9999 is a strict 18+ platform. Keeping minors away from gaming is not just d9999's responsibility — it's a family one too. Take the steps below if you have children or teenagers at home.
D9999's experienced team developed these 10 rules over years of working with Bangladeshi gamers. Following them will keep gaming enjoyable every time.
D9999 is strictly for users aged 18 and above. Accounts belonging to minors are closed immediately.
Every feature we offer is built with your protection in mind.
During registration, d9999 verifies every user's age through a KYC process. No one under 18 can open an account.
D9999's system automatically detects unusual spending patterns and alerts users who may be at risk.
Once a limit request is submitted, d9999 activates it immediately — no delays.
While self-exclusion or a cooling-off period is active, d9999 will not send any promotional emails or messages.
The d9999 support team assists you in complete confidence. Your information is never shared with anyone.
If needed, d9999 can connect you with professional counselors. Your well-being is our priority.
Find answers to the most frequently asked questions here.